At BBVA IT we are aware of the need to safeguard the transfer of information to the people interested in our activities. BBVA IT therefore applies the strictest security measures to guarantee the confidentiality of the communications.

BBVA IT will never request personal data by email, phone or SMS. In the event that you receive a message of the above kind, please do not provide any data.

In addition to the security measures established by BBVA IT, you need to take certain precautions when you browse the internet, thus increasing the security of your daily activity and averting malware.

Malware consists of malicious programs, commonly known as viruses, that can find their way into a computer, smartphone or tablet for certain purposes, such as stealing private data, causing the device to stop working properly or taking it over in order to perform other malicious actions. There are several kinds of malware, including the following:

  • Phishing: this consists of sending an email involving the theft of an identity, in most cases that of a well-known organisation, and requesting the user’s data (address, bank details, passwords, etc.). For the user to provide said data, it is usually necessary to follow a link displayed in the email and, once this false page is reached, to enter the information requested.
  • Ransomware: This is a lucrative kind of technological crime. Usually disguised as “parcel delivery services” or any other credible excuse, it is distributed via email with links facilitating the installation of programs and the downloading of infected files. This virus blocks access to the information on the computer and asks for a ransom, payment of which will supposedly lead to the provision of a code to decrypt the information.

A set of tips divided into three categories are listed below:

Secure browsing

  • Before clicking on a link, hover the cursor over it and the address you’ll go to when you click on it will be displayed. Check that the address is correct and that it is related to the activity you wish to carry out.
  • If you’re using a public computer or you’re connected to a public Wi-Fi system, don’t visit pages on which you need to use your username and password and don’t provide personal data such as your postal address, phone number, etc.

Security on your devices

  • Your operating system and browser and your frequently used programs must be kept permanently updated.
  • You must install and regularly update a firewall and an anti-virus program. You can find free programs of this kind at
  • Files with extensions such as .exe, .bat, .rar, .zip and .ini whose sender is not trustworthy should not be downloaded onto your computer. Nor should emails from unknown recipients be opened.
  • Set up an unlock pattern on your devices to prevent third parties from accessing them.
  • Don’t connect any external devices of dubious origin such as USBs, hard drives and unknown mobiles to your devices.


By following these tips you’ll increase your internet security.